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Hospitality Leader Chick Fil A Air and Space Museum Pkwy Chantilly, VA Apply Now on Partner Site Job Description Location3454 Historic Sully WayChantilly, VA 20151 Role SummaryWork with the internal team, marketing staff, and directors to increase sales opportunities and thereby maximize revenue for the organization. Specifically this role is an ambassador, leader and critical component in ensuring that Chick-fil-A Dulles Discovery is successful in the following areas:Front of House & Drive Thru Staffing and OperationsLeadership and People Development of Front of House & Drive Thru TeamVision and Service Model compliance throughout all areas of oversight. General Responsibilities:Develop a restaurant culture of sales-focused team members and leaders. A culture of product knowledge, excitement and generosity. Incorporate this into training, ongoing development, communications and everyday culture. Think Zappo’s Teavana, Apple. This is a culture change.Maintain vision alignment with the Operator and the leadership teamParticipate in monthly Director Team meetingsEnsure “Suggestive Selling” is taking place throughout the restaurantCreate a center of excellence for area of responsibility by creating, leading, and implementing systems that will be the standard for innovation and high performance teams throughout Chick-fil-A.Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of the business. This should be highly intentional and happening each and every day through goal-setting and regular performance feedback.Create, maintain and approve all schedule and shift changes among Team Members. Ensure that leaders are finding appropriate coverage for call-offs and no shows.Perform discipline for actions that do not meet CFA standards and execute discipline documentation for all team members who fail to meet expectations. Front of House Responsibilities:Approve the quality of opening and closing procedures by performing regular walk throughs with leadership team.Ensure and coach Team Members and Leaders to consistently follow all Chick-fil-A processes and procedures.Complete Scheduling in a way that positively impacts the business for labor costs and allows for proper execution of 2MS, OE and EC.Create, maintain and approve all schedule and shift changes among Team Members. Ensure that leaders are finding appropriate coverage for call-offs and no shows.Proficient in all positions throughout restaurant.Proficient in maintenance of equipment.Understand the federal and local health code regulations.Assist Operator in Time Punch Management.Train team to present food to guests with neatness and attractiveness.Ensure leaders are appropriately and consistently performing money duties – count down registers, perform close of day in the back office and deposits.Oversee ordering of money for change fund.Oversee cleanliness and organization systems.Ensure completion of daily reports and tracking of cash over/short.Oversee speed of service and completion of goals.Own the customer experience, including but not limited to, Operational Excellence and Raving Fan Metrics through CEMs, ROE and RQA systemsDevelop leaders to execute disciplinary expectations all day, every day.Maintain/Oversee front counter employee performance review system.Lead regular/ongoing coaching sessions with AM & PM Managers while empowering them to have regular meetings with their Team Leaders – sharing steps for improvement.Create ongoing/daily relationship with Kitchen Director – both working to ensure all parts of the business are in full support of each other.Ensure all front counter employees are always in full uniform/groomed property, etc.Ensure all front counter employees are knowledgeable about menu options and pricing.Responsible for development of all Front Counter team members, team leaders and managers.Working with other directors during hiring process, completing resume screening, interviews and reference checks as necessary.Create, lead and implement systems that will be the standard for all front counter innovation and high performance teams throughout the restaurant.Understand elements of labor cost while making daily decisions that positively impact these areas of the business by eliminating the Labor Cost Gap.Perform/Oversee all money duties – counting down registers, performing close of day in the back office and bank deposits.Ensure Front Counter is always clean and organized by creating and implementing a cleanliness/maintenance schedule. Marketing Responsibilities:Oversee marketing budgetMarketing team leadership – Coordinator and Promotions TeamExecute marketing plan and measure resultsRepresent the Operator and Chick-fil-A at community eventsWork alongside the Director, Business Development to build community relationships, sales building ideas and ongoing sales innovation streamsEstablish good will and build sales through DOC and PAL coupon distributionDevelop and execute cross-promotions with other merchants in the surrounding areasDevelop and execute Business of the Day programPromotion tracking & analysisRedemption tracking & analysisMaintain restaurant website; update with current promotionsManage donation requestsManage and execute Food Distribution plan (at least once per week)Work to increase sales by locating, developing, defining, negotiating, and finding new revenue streams and customer acquisition streamsBecome our ambassador to the community – develop a deep understanding of our community and its opportunities.Actively and aggressively go after mutually-beneficial partnerships within the communityRepresent the Operator and Chick-fil-A at community eventsDevelop and execute cross-promotions with other merchants in the surrounding areasBuild Rolodex of “Community Influencers” in our area for every Industry – Retail, Restaurants, Finance, Tourism, Hotels, Education, Construction, etc. Build relationships/contacts and work to foster relationships for sales growth.Activate strong relationship with government officialsOversee social media plan/e-blasts & text messaging programsExecute events strategy based on Marketing PlanEnsure all communications are in compliance with Chick-fil-A graphic and logo standardsDistribute appropriate marketing materials to appropriate staffTrack coupon redemptions; sort for month-end packagesEnsure sampling is being maximized on a daily basisEnsure POP materials are up and all store merchandising is well-coordinated (one consistent message)Develop and execute Team Member Contests tied to resultsMaintain restaurant website; update with current promotionsManage and execute Food Distribution plan based on 1% marketing creditActivate the Cow Yearly & Quarterly Planning:Work with Operator and Director, Business development to complete Annual Marketing Plan and Annual Business Plan.Create quarterly plans based on business fluctuations and needs for Marketing and FOH Management Teams.Ensure marketing team and FOH drills down plans into daily tasks and execution plans Skills:Strategic thinker, Goal-oriented, Tech-savvyCompleted all necessary eTRAIN material.Great communicator both in handling difficult situations and a diverse team.Mature, dependable and results-orientedAbility to work in a team environmentVery detailed oriented & keenly observantProfessional marketing or communications experienceOutstanding communication skillsMaintains a number of business and professional community contactsSelf-starter, creative and flexibleAbility to work well with the public/networkOutgoing/friendlyGood business sense, achieverAffinity for sales/marketingGood written/verbal communicatorGood negotiation skillsStrong project/time management skillsStrong follow-through on assignmentsProven history of consistently performing at a high level2nd Mile Service is second natureUnquestionable integrity and represents Chick-fil-A wellAnticipates problems before they happenPassionate about building relationships with clientsAble to lift 40 - 60 pounds on a consist basisAbility to prioritizeOrganizational skillsClose attention to detailAbility to multi-taskDetail orientatedAble to work well independently and in a team environmentServant spirit with strong sense of stewardshipSelf-starter who completes tasks without excessive supervision Specific Experience:Required: High School Diploma or equivalentRequired: Strong analytical and problem solving skills Preferred qualifications:Bachelor's degree or above, preferably in a business or hospitalityExperience as a leader food service operationsYears of Experience: 2Bilingual: English and SpanishThis is a full time position.This person must be skilled in time management.This person must be self-directed and highly organized.This person must master all knowledge and skills of every position in the Restaurant.  New Posted Dec 9th Apply Today